Returns will be accepted within (30) thirty days of invoice date but are subject to a 20% restocking fee.
Note: Customers will be responsible for shipping charges on cancelled orders.
Returning an item:
Contact Customer Service at (800)-245-2900 or email firstname.lastname@example.org to obtain an RMA (Return Material Authorization). An “authorized” RMA number MUST be on all packaging when returning product.
2881 Busse Road
Elk Grove Village, IL 60007
Attn: Returns Department
If it is our responsibility for the defective or incorrect product we will send a call tag to pick up the product and/or produce a carrier label (and forward) to return product free of all charges.
The above steps and/or procedures must be followed in order for the proper credit to be applied and handled in an accurate and timely manner.
Repairing a defective product:
Dependent on the circumstance and product, Customer Service will issue a “loaner” while the “original” product is being repaired. Upon receiving the repaired product the “loaner” must be returned.
If you have any questions or need further assistance please contact Customer Service at:
(800) – 245-2900
Thank you very much we truly appreciate your business!